FAQ
Twenty questions. Honest answers.
Grouped by what vendors ask us first. Missing something? Email hello@pixeltree.store.
About Painted Tree
No. We are an independent ecommerce studio. No business relationship, no endorsement. We built this site because the 7-day Shopify Launch we already offer was an obvious fit for displaced vendors.
Public news coverage and direct conversations with former vendors who found us in the first 72 hours after the April 14 email.
Under a Chapter 7 filing, vendors are unsecured creditors. Practical recovery is typically minimal. File a proof of claim when the trustee publishes case details, then don't plan cash flow around it.
No — that's between you and Painted Tree directly. We start when your inventory is safely back with you.
About our service
Seven business days from the moment we receive your content (products, photos, brand basics). We commit the date in writing and we ship.
Full Shopify setup, theme install and configuration, up to 20 products, payments/tax/shipping configured, policy pages, domain connection, 30 days of support. See the pricing page for the full list.
No. We configure everything and give you a training call at handover. Most clients are comfortable doing basic edits within a week.
A small team of eight people across design, Shopify build, and content. No offshore handoff, no junior assigned to your build — we pair senior builders with each project.
Technical
For boutique brands with more than ~15 SKUs and a growth plan, Shopify is the best combination of speed, ownership, and extensibility. For single-product makers with very low volume, Etsy can still make sense as a complement. We'll be honest with you in the call.
We migrate all of it. Domain transfers: free. Etsy or Square catalogue import: included at Launch + Grow and above, or $297 add-on at Launch.
Yes, if you've already purchased one. Otherwise we use a battle-tested free or low-cost Shopify theme — we know which ones convert.
Basic on-page SEO (titles, meta, schema, sitemap) is included from the Grow tier up. Launch tier includes clean URLs, semantic markup, and mobile-optimized performance.
Shopify hosts it. You own the Shopify account. If you ever leave Shopify, you keep the domain, product data, and customer list — everything is exportable.
Money
50% to start. 50% on go-live (after you've seen the site live, not before). Stripe or manual invoice.
50 percent deposit to start, 50 percent on go-live. Deposits are non-refundable once work begins because we reserve build capacity against them. The 7-day timeline pauses if we are waiting on content from you, so you never feel rushed.
For the $1,997 Full Ecosystem tier, we can split into three payments on request. Launch and Grow are 50/50 only.
Yes. Each tier includes post-launch support (30, 60, or 90 days depending on tier). After that, our $97 per month managed care retainer covers hosting supervision, updates, backups, and one hour of edits per month.
Shopify Basic ($39/mo), domain (~$15/year), any paid apps you choose. Everything we install by default is on free tiers.
Yes. We invoice to any US or international entity and accept card, ACH, or wire.
We can still build the skeleton. You finish uploading products on your own time. The 7-day clock pauses until your content is in.